Thank you, Malou, for sharing your thoughts and summarizing the key take-away messages of the interview so well!

Further, the study found that linguistic diversity offers some extra workload for the bureaucrats; fortunately, they were still motivated to help their clients communicate by executing strategies to combat language barriers. According to the interview, they employed the use of a piece of paper, sought assistance from an interpreter (if it is available), created a positive atmosphere for the clients to feel safe and speak the German language, also made use of the drawings, hands, and feet to communicate with the migrant. These strategies and efforts are a symbol of inclusivity.

However, even if there are efforts to address these challenges, it is undeniable that there is a lack of policy and vision, as mentioned by Dr. Ingrid, where a necessary solution is a call for a coherent institutional policy funded for resources to deal with linguistic diversity.

The need to conduct such a study is necessary to address the common linguistic barriers and to have a genuinely multilingual society where everybody has the confidence to speak their language.